Privacy Policy

Last Updated: 15th February 2026

Global Automation Import Export Hong Kong Laboratory Testing Devices Department

At Global Automation Import Export Hong Kong (referred to as "we," "us," "our," or "the Company"), operating under our Laboratory Testing Devices Department, we are committed to protecting the privacy and security of our clients, suppliers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our import/export services for laboratory testing devices, industrial automation products, CNC machines, textile machinery, and climate chambers.

We operate in full compliance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and, where applicable, the General Data Protection Regulation (GDPR) for our partners in the European Union.

Our Contact Details:

Email: privacy@globalautomationhk.com
Phone: +852 657 67 954
Address: A12, 4/F, 020 Mall, Century Centre, 44-46 Hung To Road, Kwun Tong, Kowloon, Hong Kong

1. Information We Collect

We may collect and process the following types of personal information:

Identity and Contact Data: Name, job title, company name, email address, phone number, and physical address (including the address provided above for correspondence).
Business and Transaction Data: Details regarding your inquiries, quotes requested, purchases, import/export orders, shipping instructions, and customs documentation related to laboratory testing devices and machinery.
Technical Data: Internet Protocol (IP) address, browser type, time zone setting, and operating system when you interact with our website.
Communication Data: Records of any correspondence between you and our Laboratory Testing Devices Department, including emails and phone calls.

2. How We Collect Your Information

We collect information through:

Direct Interactions: When you fill out forms on our site, email us at privacy@globalautomationhk.com, call us at +852 657 67 954, or visit our office at the Kwun Tong address.
Automated Technologies: As you interact with our website, we may use cookies to collect technical data.
Third Parties: From business partners, trade partners, customs brokers, or shipping agents involved in the import/export process.

3. How We Use Your Information

We use your information for the following legitimate business purposes:

To Provide Services: Facilitating the import and export of laboratory testing devices, climate chambers, CNC machines, and industrial automation products.
To Communicate: Responding to your inquiries, sending quotes, and providing updates on shipments.
To Comply with Legal Obligations: Meeting customs declaration requirements, import/export laws in Hong Kong and destination countries, and anti-money laundering regulations.
To Improve Our Service: Analyzing how our clients use our site to improve the functionality of our online presence.
To Maintain Security: Protecting our systems, premises, and staff against fraud or unauthorized activity.

4. Disclosure of Your Information

We respect the confidentiality of your data. We may share your information with the following categories of third parties:

Shipping and Logistics Partners: To ensure the safe delivery of your machinery and testing devices.
Customs and Regulatory Authorities: In Hong Kong and internationally, as required by law for import/export clearance.
Manufacturers and Suppliers: To facilitate technical support, warranties, or direct shipping of laboratory devices.
Professional Advisers: Including lawyers, bankers, and insurers who provide consultancy, banking, or insurance services to Global Automation.
Legal Obligations: If we are under a duty to disclose or share your data to comply with any legal obligation.

5. International Data Transfers

As a global import/export company based in Hong Kong, your information may be transferred to, and stored at, destinations outside Hong Kong. This includes countries where our suppliers, manufacturers, or shipping partners are located. We take steps to ensure that any international transfer of data is conducted securely and in accordance with applicable data protection laws.

6. Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your information is limited to those employees, agents, and contractors who have a business need to know.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For import/export transactions, this typically means retaining records for a period required by Hong Kong law and customs regulations.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

The right to access your personal data.
The right to rectification of inaccurate data.
The right to erasure (the "right to be forgotten").
The right to object to processing.

To exercise any of these rights, please contact us at privacy@globalautomationhk.com.

9. Third-Party Links

Our website or correspondence may include links to third-party websites, plug-ins, and applications (such as shipping trackers or manufacturer sites). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Changes to This Policy

We keep this Privacy Policy under regular review. Any changes we may make in the future will be posted on this page. We encourage you to check this page regularly to stay informed of updates.

11. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please do not hesitate to contact us:

Email: privacy@globalautomationhk.com
Phone: +852 657 67 954
Mail: A12, 4/F, 020 Mall, Century Centre, 44-46 Hung To Road, Kwun Tong, Kowloon, Hong Kong